info@tailorjet.com +91 79056 11605

PRICING, FEES, AND PAYMENT TERMS

(a) Company reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, on or via the Platform.

(b) Charges and Fees in respect of Services:

(i) In respect of Services that you seek to avail through the Platform, you shall be required to pay Tailor the amount indicated at the time of booking as well as amounts towards (a) any additional Services you may avail, (b) out of pocket expenses incurred by the Tailor, and expenses arising out of the purchase of goods required or utilised for the performance of the Service ("Charges"). In addition to the Charges payable to Service Professionals, Company reserves the right to charge you a convenience fee for facilitating the booking and transferring payments to the Service Professional (this fee is referred to as "Fees").

(ii) Company shall notify you of the applicable Charges, Fees, and payment methods at the time of booking. Generally, you may make payments for Services through credit cards, debit cards, net banking, wallets, UPI or cash upon completion of the Service. We have the right to modify and otherwise restrict the modes of payment available to you. You acknowledge that certain payment methods such as cash upon completion may not always be available to you as a payment method. For the avoidance of doubt, in the event you pay through the method of 'cash upon completion, you acknowledge that you will be required to pay both Charges and Fees to the Service Professional.

(iii) The Charges and Fees may be payable at the time of making a booking, or upon the completion of the Service, as specified by Company.

(iv) For the avoidance of doubt, please note that the Charges are payable to Tailors, and Company acts as a limited collection agent on behalf of them to collect and transfer amounts due to them.

(v) Taxes: Taxes shall be levied on all the orders and services.

(vi) Company reserves the right to reasonably amend the Charges and Fees at any time at its sole discretion. A change in Fees shall not impact any bookings that have been confirmed before the publication of the revised Fees on the Platform.

(vii) Charges and Fees that you pay are final and non-refundable unless otherwise determined by Company or required by the applicable rules. Under certain conditions, you may be entitled to a refund or other remedies for a failure in the provision of the Services. conditions such as permanent damage to the cloth in such a way that its not wearable anymore or misplacement of cloth.

(viii) You acknowledge and agree that charges and Fees applicable in certain geographical areas may increase substantially during times of high demand. Company will use reasonable efforts to inform you. of the Charges and Fees that may apply. However, by using the services, you will be responsible for the Charges and Fees incurred under your Account regardless of your awareness of such Charges or Fees.

(c) Payment Processors: The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor.

(d) Cancellation: You may elect to cancel your request for services from a Service Professional at any time prior to such Service Professional's arrival, in which case you may be charged a cancellation fee in accordance with Company's cancellation policy. Company reserves the right to charge you, or otherwise deduct applicable taxes in respect of such cancellation fee.

(e) Subscriptions: Company may from time to time offer subscription packages (howsoever named) for monetary consideration. The packages shall provide Customers with additional benefits, which may include the ability to avail of discounted services. You agree that subscription packages (howsoever named) shall be subject to additional terms and conditions. You acknowledge that such subscription packages will be subject to additional terms and conditions that will be deemed to be an integral part of these Terms.

(f) Company does not designate any portion of your payment as a tip or gratuity to the Service Professional. Any representation by Company to the effect that tipping is "voluntary", "not required", and/or "included" in the payments you make for Pro Services is not intended to suggest that Company provides any additional payments to Service Professionals. You understand and agree that while you are free to provide additional payment as a gratuity to any Service Professional who provides you with services, you are under no obligation to do so. Gratuities are voluntary.