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The terms constitute a binding and enforceable legal contract between:
STIJET INDIA PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 with its registered address at H. No. 71, FF New T BLK, Uttam Nagar Near Friday Market, New Delhi, Delhi West Delhi DL-110059, India bearing CIN U72900DL2022PTC400678
(Hereinafter shall be referred as "Company”)
AND
You, a user of the services, or any legal entity that books our services on behalf of the end users (“You” or “Customer”). By using the services, you represent and warrant that you have full legal capacity and authority to agree to and and bind yourself to these Terms. If you represent any other person, you confirm and represent that you have necessary power and authority to bind such person to these Terms. If you represent any other person, you confirm and represent any other, you confirm and represent that you have the necessary power and authority to bind such person to these terms.
By using the services, you agree that you have read, understood, and are bound by, these Terms, as amended from time to time, and that you will comply with the requirements listed here. These Terms supersede any prior written or oral agreement with you. If you don’t agree to these Terms, or comply with the requirements listed here, please do not use the services.
You are responsible for maintaining the security of your client account, and you are fully responsible for all the activities that occur under the account and any other actions taken in connection with the account. You must immediately notify the Operator of any unauthorized users of your account or any other breaches of security at Info.tailorjet@gmail.com. or through customer support. The Operator shall not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
(a) The services include the provision of a platform that enables you to arrange and schedule home-based services with independent third-party service providers for tailor-made garments (“Tailor”).
(b) A key part of the services is the Company’s ability to send you text messages, emails, calls, and access other mediums of communication in regard to your utilization of the services, or as a part of its promotional and marketing strategies. while you may opt-out of it later.
(c) Once You will schedule the appointment for the services, to verify your order details and confirm your appointment, Tailor shall call You and select a date and time according to Your and his convenience to visit you for taking the measurement. The Tailor shall follow the company’s ‘Distant Policy’ where he/she shall stand at a comfortable distance of at least 2 feet and guide you to take measurements.
(d) In the event of not responding to the Tailor, Your order shall not be confirmed.
(e) After providing the tailor with the measurements, Tailor shall enter Your measurement details along with the photo of the cloth and the price you bought the cloth for. After Tailor shall feed in the details of your size, cloth, etc You shall receive a message regarding the same to cross-check. After cross-checking, You can approve the details on your App’s notification page to confirm the details which will bind You and the company into the implied contract of providing tailor-made services to You through a third party that shall be the Tailor. In the event of not cross checking the details properly by You, company shall not be liable in any way.
(f) If the wrong cloth is handed over to the tailor for stitching, You shall pay the tailor his delivery charges if work on the cloth hasn't started yet. In case, the work has started, You shall be liable to pay the total amount for the stitching.
(g) In the event where You would want to cancel the order, delivery charges shall be charged to You for the duration of an hour after the tailor has left. For cancellation of an order that has been taken away by the tailor for more than an hour, You shall be liable to pay the total amount for the stitching.
(h) You cannot contact the Tailor for further alterations after confirming on your App notification. You shall have to contact customer care regarding same. Charges will be levied according to the changes.
(i) As a part of services, Company facilitates the transfer of payment to the Company through online mode before or after the delivery of service or through cash on delivery (COD) after the delivery of services to Tailor on behalf of the Company.
(j) The services include services for the garment booked in by the Tailor in the TailorJet mobile application. Company shall not take responsibility for the additional services added by You without informing the company.
(k) Before delivering the order, Tailor shall contact you to confirm your presence to receive the order and fittings. If in case the order has fitting issues or any other issues, Tailor shall take back the order and repeat the same process of contacting you before reaching out to you for fittings. If your representative is present at the time of delivery, they need to make sure of the fittings and other details. Tailor shall not be responsible in case you are not available on scheduled date.
(l) You can postpone the delivery date by not later than 1 week. After 1 week, Tailor/Company shall not be liable to any changes/ fitting issues in the garment.
(m) In case You don’t receive the order within promised time, you shall have to contact customer care and company will look into the matter.
(n) In any force majure event, delivery of services can be delayed. In case the service professional is harmed in such a way that company is unable to contact them, company shall conduct a 20 days research to try and retrieve your cloth/garment and get it complete by another Tailor. In case the conditions are out of reach of company and the tailor or you cloth/garment are untraceable, refund process shall start upon informing you and you shall receive the damages in 7 working days.
(a) To avail the Services, you will be required to create an account on the Platform ("Account"). For this Account, you may be required to furnish certain details, including but not limited to your phone number.
(b) You warrant that all information furnished in connection with your Account is and shall remain accurate and true. You agree to promptly update your details on the Platform in the event of any change to or modification of this information.
(c) You are solely responsible for maintaining the security and confidentiality of your Account and agree to immediately notify us of any disclosure or unauthorized use of your Account or any other breach of security with respect to your Account.
(d) You are liable and accountable for all activities that take place through your Account, including activities performed by persons other than you. We shall not be liable for any unauthorized access to your Account.
(e) You agree to receive communications from us regarding (i) requests for payments, (ii) information about us and the services, (iii) promotional offers and services from us and our third-party partners, and (iv) any other matter in relation to the services.
(a) You agree that we may, in accordance with our Privacy Policy, collect and use your personal data. Privacy policy is available on the platform.
(b) In addition to any consent, you may provide pursuant to the Privacy Policy, you hereby consent to us sharing your information with our affiliates or other Tailors. We may use information and data pertaining to your use of the Services for the provision of the Services, analytics, trend identification, and purposes of statistics to further enhance the effectiveness and efficiency of our Services, and provision of beneficial schemes, new offers, and for experience enhancement.
(c) Subject to applicable laws, we may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to you in connection with criminal or civil proceedings. You understand and agree that in such instances we shall have the right to share such data with relevant agencies or bodies.
(a) Orders: Once You will schedule the appointment for the services, to verify your order details and confirm your appointment, Tailor shall call You and select a date and time according to Your and his convenience to visit you for taking the measurement. The Tailor shall follow the company’s ‘Distant Policy’ where he/she shall stand at a comfortable distance of at least 2 feet and guide you to take measurements. In the event of not responding to the Tailor, Your order shall not be confirmed.
(b) Confirmation: After providing the tailor with the measurements, Tailor shall enter Your measurement details along with the photo of the cloth. After Tailor shall feed in the details of your size, cloth, etc You shall receive a message regarding the same to cross-check. After cross-checking, You can approve/confirm the details on your App’s notification page to confirm the details which will bind You and the company into the implied contract of providing tailor-made services to You through a third party that shall be the Tailor. In the event of not cross checking the details properly by You, company shall not be liable in any way.
(c) Cancellations: You can contact the Tailor to cancel the booking.
(d) Substitution: In case of the unavailability of, or cancellation by a Tailor, we will offer you a substitute of the Service Professional from among our registered Service Professionals.
(a) Company reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, on or via the Platform.
(b) Charges and Fees in respect of Services:
(i) In respect of Services that you seek to avail through the Platform, you shall be required to pay Tailor the amount indicated at the time of booking as well as amounts towards (a) any additional Services you may avail, (b) out of pocket expenses incurred by the Tailor, and expenses arising out of the purchase of goods required or utilised for the performance of the Service ("Charges"). In addition to the Charges payable to Service Professionals, Company reserves the right to charge you a convenience fee for facilitating the booking and transferring payments to the Service Professional (this fee is referred to as "Fees").
(ii) Company shall notify you of the applicable Charges, Fees, and payment methods at the time of booking. Generally, you may make payments for Services through credit cards, debit cards, net banking, wallets, UPI or cash upon completion of the Service. We have the right to modify and otherwise restrict the modes of payment available to you. You acknowledge that certain payment methods such as cash upon completion may not always be available to you as a payment method. For the avoidance of doubt, in the event you pay through the method of 'cash upon completion, you acknowledge that you will be required to pay both Charges and Fees to the Service Professional.
(iii) The Charges and Fees may be payable at the time of making a booking, or upon the completion of the Service, as specified by Company.
(iv) For the avoidance of doubt, please note that the Charges are payable to Tailors, and Company acts as a limited collection agent on behalf of them to collect and transfer amounts due to them.
(v) Taxes: shall be levied on all the orders and services.
(vi) Company reserves the right to reasonably amend the Charges and Fees at any time at its sole discretion. A change in Fees shall not impact any bookings that have been confirmed before the publication of the revised Fees on the Platform.
(vii) Charges and Fees that you pay are final and non-refundable unless otherwise determined by Company or required by the applicable rules. Under certain conditions, you may be entitled to a refund or other remedies for a failure in the provision of the Services. conditions such as permanent damage to the cloth in such a way that its not wearable anymore or misplacement of cloth.
(viii) You acknowledge and agree that charges and Fees applicable in certain geographical areas may increase substantially during times of high demand. Company will use reasonable efforts to inform you. of the Charges and Fees that may apply. However, by using the services, you will be responsible for the Charges and Fees incurred under your Account regardless of your awareness of such Charges or Fees.
(c) Payment Processors: The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor.
(d) Cancellation: You may elect to cancel your request for services from a Service Professional at any time prior to such Service Professional's arrival, in which case you may be charged a cancellation fee in accordance with Company's cancellation policy. Company reserves the right to charge you, or otherwise deduct applicable taxes in respect of such cancellation fee.
(e) Subscriptions: Company may from time to time offer subscription packages (howsoever named) for monetary consideration. The packages shall provide Customers with additional benefits, which may include the ability to avail of discounted services. You agree that subscription packages (howsoever named) shall be subject to additional terms and conditions. You acknowledge that such subscription packages will be subject to additional terms and conditions that will be deemed to be an integral part of these Terms.
(f) Company does not designate any portion of your payment as a tip or gratuity to the Service Professional. Any representation by Company to the effect that tipping is "voluntary", "not required", and/or "included" in the payments you make for Pro Services is not intended to suggest that Company provides any additional payments to Service Professionals. You understand and agree that while you are free to provide additional payment as a gratuity to any Service Professional who provides you with services, you are under no obligation to do so. Gratuities are voluntary.
(a) Company prohibits discrimination against Tailors, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept services based characteristics on any of these characteristics.
(b) We request that you treat all Tailors with courtesy and respect and that you provide them with a safe, clean, and appropriate location to perform the services. Tailor shall be entitled to refuse to perform services if you have not provided a safe, clean, and appropriate location for them, or you behave towards them in a manner that is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Services at our absolute discretion if you behave towards any Tailor in a manner that is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.
(c) You agree that you will be liable for discriminating against Tailor or for any failure, intentional or otherwise, to provide the Tailor a safe, clean, and appropriate location for them to perform the services. Additionally, you will also disclose any and all information that may have a bearing on the ability of the Tailor to perform the services impact the Tailor's health, safety, or well-being, to Company and the Service Professional.
(d) You agree that in the event a Tailor behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report such incident to customer care at the earliest but in any event within 48 (forty-eight) hours of such incident. Company shall not be liable for such act but shall surely take appropriate action upon same.
(a) The Platform may include services, content, documents, and information owned by, licensed to, or otherwise made available by, a Tailor ("Third Party Services") and contain links to Third Party Services. You understand and acknowledge that Third Party Services are the sole responsibility of the third party that created or provided it and that use of such Third Party Services is solely at your own risk.
(b) We make no representations and exclude all warranties and liabilities arising out of or pertaining to such Third Party Services, including their accuracy or completeness. Should you avail a Third Party Service, you shall be governed and bound by the terms and conditions and privacy policy of the third parties providing the Third Party Services. Further, all intellectual property rights in and to Third Party Services are the property of the respective third parties.
(a) You represent and warrant that all information that you provide in relation to the Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data, provided to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.
(b) You shall extend all cooperation to us in our defense of any proceedings that may be initiated against us due to a breach of your obligations and covenants under these Terms.
(c) In respect of the User Content, you represent and warrant that:
(i) you own all intellectual property rights (or have obtained all necessary permissions).
(ii) you are solely responsible for all activities that occur on or through your account on the Platform.
(d) You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not:
(i) infringe any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets of any party;
(ii) except as may be provided hereunder, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works from or license the Services;
(iii) use the Services to transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, timebombs, keystroke loggers, spyware, adware, or any other harmful programs, or similar computer code, designed to adversely affect the operation of any computer software or hardware;
(iv) use any robot, spider, another automated device, or manual process to monitor or copy the Services or any portion thereof;
(v) engage in the systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database, directory; or
(vi) Use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities, or (C) in any manner inconsistent with these Terms;
(vii) decompile, reverse engineer, or disassemble the Services;
(viii) link to, mirror, or frame, any portion of all or any of the Services; or
(ix) violate applicable laws in any manner.
(e) You warrant that you shall not engage in any activity that interferes with or disrupts the Services.
(f) You shall not attempt to gain unauthorised access to any portion or feature of the Services, any other systems or networks connected to the Services, to any of our servers, or through the Platform by hacking, password mining, or illegitimate means. or any other illegitimate means.
(g) You shall not directly or indirectly, in any capacity, solicit, attempt to influence, engage, approach, or accept or encourage the solicitations or approach of, a Tailor from whom you have availed Services, to either terminate or otherwise cease their registration on or engagement with the Platform, or avail services the same as or similar to these tailor made garment Services independently, without booking the Services through your Account. You agree that this limitation is reasonable and fair and is necessary for the protection of the privacy and security of Tailor and that this will not preclude you from obtaining services the same as or similar to the Services through the Platform or other means. You further agree that any potential harm to Tailor from the non-enforcement of this clause far outweighs any potential harm to you.
(a) All rights, titles, and interest in, and to the Services, including all intellectual property rights arising out of the Services, are owned by or otherwise licensed to us. Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable, and limited license to use the services in accordance with these Terms and our written instructions issued from time to time. Any rights not expressly granted herein are reserved by Company or Company's licensors.
(b) We may request you to submit suggestions and other feedback, including bug reports, relating to the Services from time to time ("Feedback"). We may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback we receive from you without any payment of royalty, acknowledgment, prior consent, or any other restriction arising out of intellectual property rights. form of restriction arising out of your intellectual property rights.
(c) You may terminate these Terms, at any time, for any reason by sending a notice to UC at Info.tailorjet@gmail.com.
(d) Upon termination of these Terms:
(i) the Account will expire;
(ii) the Services will "time-out"; and
(iii) these Terms shall terminate, except for those clauses that are expressedly, by implication, or intended to survive termination or expiry.
(a) The Services are provided on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including without limitation the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, we make no warranty that the Services will meet requirements or expectations. your
(b) No advice or information, whether oral or written, obtained by you from us shall create any warranty that is not expressly stated in the terms.
(c) While Company strives to provide accurate information about services and charges, pricing errors may occur from time to time.
(d) You agree and acknowledge that we are merely a Platform that connects you with Service Professionals, and we shall not be liable in any manner for any obligations that have not been explicitly stated in these Terms. By booking services through the Platform, you are entering into a contract with the relevant Tailor for the provision of those services, and we accept no responsibility or liability, nor do we make any warranty, representation, or guarantee in respect of the Tailor's performance under that contract.
(e) You agree and acknowledge that soliciting or receiving services from any Service Professional independently is solely at your own risk, and in such an event, you waive any rights that you may have under these Terms.
(f) We do not guarantee or warrant and we make no representation whatsoever regarding the reliability, quality, or suitability of the Service Professionals.
(g) You hereby accept full responsibility for any consequences that may arise from your use of the services, and expressly agree and acknowledge that we shall have absolutely no liability in this regard.
(h) Company will maintain a complaints management framework and will manage this framework on behalf of Tailor in a reasonable manner and in accordance with the non-excludable requirements of relevant applicable laws.
(1) (i) To the fullest extent permissible by law, we, our affiliates, and our related parties, each disclaim all liability for any loss or damage arising out of, or due to:
(i) your use of, inability to use, or availability or unavailability of the services
(ii) the occurrence or existence of any defect, interruption, or delays, in the operation or transmission of information to, from, or through the Services, communications failure, theft, destruction, unauthorized access to or our records, programs, services, servers, or other infrastructure relating to the Services;
(ii) the failure of the Services to remain operational for any period of time; and
(j) In no event shall Company, its officers, directors, and employees, or its contractors, agents, licensors, partners, or suppliers , be liable to you for any direct, special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation, lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever, including but not limited to any abuse or breach of data), even if Company or an authorized representative had been advised of the possibility of such damages, arising out of, or relating to (A) these Terms, (B) the Services, (C) your use or inability to use the Services, or (D) any other interactions with another user of the Services.
(k) To the maximum extent permitted by law, our liability shall be limited to the amount of commission we receive in respect of a particular booking made on the Platform. In no event shall our total liability to you in connection with these Terms exceed INR 2000 (Rupees Two Thousand) or the cost of loss, whichever shall be less.
(l) Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.
You shall indemnify, defend at our option, and hold us, our parent companies, subsidiaries, affiliates, and our officers, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages, and costs (including, without limitation, all damages, liabilities, settlements, and attorneys' fees), due to or arising out of your access to the Services, use of the Services, violation of these Terms, or any violation of these Terms by any third party who may use your Account.
(a) These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this clause, courts in New Delhi shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.
(a) Any controversies, conflicts, disputes, or differences, arising out of these Terms shall be resolved by arbitration in New Delhi in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this clause. The tribunal shall consist of 1 (One) arbitrator appointed by Company. The language of the arbitration shall be English. The parties to the arbitration shall keep the arbitration confidential, and not disclose to any person, other than on a need-to-know basis, or to legal advisors unless required to do so by law. The decision of the arbitrator shall be final and binding on all the parties thereto. Each party to the arbitration shall bear its own costs with respect to any dispute including the fes of attorney.
You may contact our designated Grievance Redressal Officer with any complaints or queries relating to the Services or these Terms on customer care, through registered post or through email, details of which are provided below:
(b) We shall ensure that your complaint is resolved within the timelines prescribed by applicable laws.
(a) Changes to Terms: The Terms are subject to revisions at any time, as determined by us, and all changes are effective immediately upon being posted on the Platform. It is your responsibility to review these Terms periodically for any updates or changes. You will be deemed to have accepted the changes made to these Terms if you continue to use the Platform once it has been posted.
(b) Modification to the Services: We reserve the right at any time to add, modify, or discontinue, temporarily or permanently, the Services (or any part thereof), with or without cause. We shall not be liable for any such addition, modification, suspension, discontinuation of the Services. or
(c) Severability: If any provision of these terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue to be in effect. If any unlawful or unenforceable provision would be lawful or enforceable if a part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision